The terms and conditions indicated below regulate the access and use of the site www.localguidegrancanaria.com.
Identification
On the one hand, Jorge Aaron Toledo López, (hereinafter LOCALGUIDEGRANCANARIA or Website), with ID number 44737196-B and with registered office at Calle Pico Ossorio 7, Firgas | 35430 (Las Palmas) – SPAIN, contact telephone number: +34 669 75 59 12 and email address info@localguidegrancanaria.com
And on the other hand, the natural person, hereinafter User, who accesses the page to find information out about and contract the services offered through the website.
The LOCALGUIDEGRANCANARIA Website is available to the User to consult information about the Gran Canaria destination and other destinations in the world: things to do, places to eat, hotels, activities, excursions, recommendations, etc. In the event that the User would like to buy a digital travel guide, map or hiking/biking route, contract an activity or experience, the general conditions are stipulated below.
The content, software, design of this Website, as well as the logo and trademark of LOCALGUIDEGRANCANARIA and www.localguidegrancanaria.com and .es are the property of Jorge Aaron Toledo López and are protected by copyright. The fraudulent use or use contrary to the Law of the information that appears on the web for commercial purposes or of any other nature will be prosecuted and reported to the competent Authorities.
Conditions of use of the website
The user declares that he is of legal age (over 18 years of age) and has the legal capacity to acquire the services offered through the Website in accordance with these General Conditions, which he fully understands. In case of contracting by a minor, LOCALGUIDEGRANCANARIA will not be responsible in any case, and the minor, parents or guardians must assume the expenses that this may cause.
The use of the Website implies an agreement between the User and LOCALGUIDEGRANCANARIA, whereby the User expressly accepts full and unreserved adherence to each and every one of the General Conditions published by LOCALGUIDEGRANCANARIA at the very moment the User accesses this Site. Web, especially those established on the limitation of liability of both LOCALGUIDEGRANCANARIA and any provider of tourist services or excursions. Therefore, the User must carefully read the General Conditions on each of the occasions in which he intends to use the Website, since they may have been modified since the last time he accessed.
LOCALGUIDEGRANCANARIA understands that those who make use of its Website, reserving the various activities and excursions, meet the necessary legal requirements related to the ability to enter into these contracts and that, with this, they tacitly accept to be subject to the terms and conditions specified in the the following sections.
Conditions of contracting the Digital Guides of Gran Canaria
The info-products or digital guides that LOCALGUIDEGRANCANARIA makes available to the traveler or User correspond to a work of consultancy and travel design. The itineraries that we design are not combined trips. They are recommendations so that the traveler can book and follow our tips for traveling on your own.
With our digital guides, the User obtains an informative itinerary, whether generic or personalized. The objective of this service is to provide the User with the information he needs to travel, free up his time and help him make all his reservations, facilitating work. The services necessary to carry out the trip are purchased by the User directly on the sales pages of each local provider or by contracting the services directly at the recommended agency.
El Usuario deberá descargar la guía de viaje en el enlace que recibirá dentro del email de confirmación de compra. The link for the download may expire for security reasons, so we recommend downloading the guide as soon as you make your purchase.
Conditions of contracting personalized guides and rates
The reservation of this personalized service requires that the User has made the payment corresponding to 100% of the total price of the travel advice. This price is calculated based on the number of days that the User wishes to be planned according to the rates indicated here. These are prices based on a trip, regardless of the number of travelers.
Payment of the personalized guide, filling in the form and access to information
Once the payment has been made, the User will receive an email with a link where they can access the form with all the questions we need to organize their tailored itinerary. The delivery time of your guide will be a maximum of 7 days from the due completion of the form and its corresponding sending to info@localguidegrancanaria.com. Once all the information has been delivered, the User has the right to carry out a review with the aim of leaving the trip 100% to his liking. This review can be done via email at info@localguidegrancanaria.com. Once this review is finished, the travel advisory service ends. The only thing left is the advisory service during the stay to answer any questions. Advice during the stay may also be by email or by WhatsApp on our contact telephone number +34669755912. The maximum response time during the stay will be 24 hours.
Contract conditions for tracks or maps to follow with GPS
The acquisition of tracks or maps to follow freely on the User’s own GPS or smartphone exempts LOCALGUIDEGRANCANARIA from the status of the trails or routes. They are merely indicative and may have been recorded on a motorcycle, bicycle or on foot. These are lands that are constantly exposed to the phenomena of nature and their state can change for reasons such as rain or wind. At the same time, it is possible that with the passage of time some trails may be neglected in cleaning (pruning, stones, etc.) and there may be landslides. Therefore, it is possible that in the passage of some trails the User must carry his bicycle or get off his motorcycle to be able to continue forward. Localguidegrancanaria.com is not responsible for the actions taken by the User.
The User must be aware of their level to be able to go through each of the maps they acquire on their own based on the explanations and characteristics of the LOCALGUIDEGRANCANARIA routes. Some of the trails, paths or roads along these routes may be prohibited or have changed direction, so it will be the User who must decide whether to follow that route or take another course. Localguidegrancanaria.com does not offer guided bike or motorcycle routes, nor does it rent bicycles of any kind. It also does not offer lift services.
The map that the User will acquire is in .GPX format and can be used with the Gurú Maps mobile application or with a Garmin-type GPS device.
The User must download the map in the link that they will receive in the purchase confirmation email and enter the password that is indicated in the purchase confirmation email in order to download the map in .GPX format.
Responsibility of Local Guide Gran Canaria on digital guides and maps
LOCALGUIDEGRANCANARIA’s travel guide or personalized guide services are purely informative and aim to free the User from the waste of time involved in searching for information on their own. It is similar to the purchase of a digital travel guide, but in this case the information can be obtained tailored to the User. That is the extent of the responsibility of the localguidegrancanaria.com service provider.
Therefore, the User is responsible for making the correct decisions when making reservations for the services necessary for their trip. The User is responsible for his trip and for all the decisions he makes before, during and after the trip. LOCALGUIDEGRANCANARIA is not responsible for the events that may occur during the trip of the User who acquires a digital guide, advisory service or map download. The provider of this advisory service will also be exempt from liability when the cause is attributable to a User or a third party.
As far as travel and travel services are concerned, all responsibility falls on the agencies, hotels, airlines and extras that the User hires. For example, an excursion, a guided route, etc. Therefore, they will be solely responsible for both the management of their participants and the attention to incidents that may occur.
The special characteristics of this type of trip, which respond to those of an alternative trip thanks to the advice of a resident, whether measured or not, are known and accepted by the traveler from the moment of purchase.
PRICE, METHOD OF PAYMENT AND PAYMENT SECURITY
The prices indicated on the WEBSITE include applicable taxes at all times.
The User may pay for the leisure offer acquired through the means of payment that LOCALGUIDEGRANCANARIA makes available to them.
By accepting the content of this document, the USER expressly consents to receive a simplified electronic invoice for the transactions carried out through https://www.localguidegrancanaria.com. The simplified electronic invoice will be included in the email with the purchase confirmation.
The USER must download the bonus for the leisure activity purchased from the link that they will receive in the purchase confirmation email. In the case of hiking and cycling maps, the User must enter a password that is specified in the purchase confirmation email in order to download it.
WITHDRAWAL AND RETURN
The User may exercise the right of withdrawal during the fourteen (14) calendar days following the date of purchase, in accordance with the provisions of current regulations, as long as they have not used the contracted service.
However, the right of withdrawal described in the previous paragraph will not apply in the case of acquisition of digital travel guides, maps, personalized guides, shows or any other events once they have been received, downloaded, consulted or enjoyed.
The USER, to exercise the right of withdrawal, must notify their decision to withdraw from the contract through an unequivocal statement sent by email to the address info@localguidegrancanaria.com. You can withdraw from the contract, you must send said email and indicate the email address used for the purchase and the simplified invoice number. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires. LOCALGUIDEGRANCANARIA will answer the USER within a maximum period of seventy-two (72) hours specifying the precise instructions to carry out the return of the same. This right of withdrawal only applies to breakfast vouchers at the Suites 1478 hotel.
